Employee Self-Service FAQ

How do I change my password or security questions after I’m already logged in?

• Check out our ESS Profile Settings article to learn about changing your password, security questions, and your recovery email.

How do I view and print my pay stubs?

• Check out our View and Print Pay Statement article to learn about accessing your current and previous pay statements.

Why can’t I register for Checkwriters Employee Self-Service (ESS)?

• Your Human Resources or Payroll manager may not have elected for your company to use Employee Self-Service or may not have generated your account yet. Please contact the Human Resources or Payroll manager at your company for additional details.

Who is the Human Resources or Payroll manager at my company?

• This is the person at your company in charge of Human Resources or Payroll – often an individual with one of these titles: Human Resources Director, Business Manager, Chief Financial Officer (CFO), or Payroll Manager. If your company does not have a designated individual with one of these titles, it will often be your direct manager or the owner of the company.

Why are emails not reaching my inbox?

• Your company may have Internet settings, firewalls, or spam blockers that are preventing emails from reaching your inbox. First, check your Spam folder. If you still can’t find the email, check with your Human Resources or Payroll manager.

I used to work for a company that was a Checkwriters client, but I am no longer employed there – how do I access my information?

• If you are a former employee of a Checkwriters client, you will need to contact the Human Resources or Payroll manager at that company to access your information.