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Tablet Timeclock Troubleshooting Guide

For clients using the Checkwriters tablet Timeclocks, many timeclock-related issues can be resolved by rebooting/restarting the clock. And occasionally, the issue may stem from an issue with the internet connection.

This document will provide guidance on rebooting/restarting your clock, and if needed, checking the internet connection.

Important: This guide is for clients who use the Checkwriters tablet timeclocks; this guide does not cover troubleshooting for other types of timeclocks.

Note: This guide is also available by selecting the HELP button within the Attendance Module: Attendance → Dashboard →  Clock Status → HELP

Power Button Restart
Windows Restart
Checkwriters Timeclock Approval Pages Not Showing Punches
Tablet Timeclock Internet Configuration
All Other Timeclock Issues

 

Power Button Restart

You can reboot/restart the clock by shutting down the power using the power button. Using this method, the clock will restart and power up automatically.

To do this, locate and hold down the power button for 30 seconds until the screen turns black; release the button and wait for the clock to power back on.

Note: The location of the power button varies based on the clock model. For most models, you will find a hole on  the back side of the case, providing access to the power button.

Important: Timeclocks have a backup battery. Unplugging the timeclock will not reboot the timeclock.

 

Windows Restart

You can restart the clock by accessing the Windows start button.

  1. Select the lock icon image-20260421-210001 on the timeclock screen.

  2. Type 584528 on the number pad as illustrated below.

  3. Select “Close Timeclock”.

  4. Select the Windows start button in the bottom left corner of the screen.

  5. Select the Power option and choose “Restart”.

image-20260423-142704

 

Checkwriters Timeclock Approval Pages Not Showing Punches

If the clock appears to be successfully capturing punches, but the punches are not showing on the Checkwriters TimeClock Approval pages, the issue is likely related to the internet connection.

Refer to the Tablet Timeclock Internet Configuration section below for more information.

Note: Punches that are showing as successful on the timeclock will be stored on the clock and will synchronize over to Checkwriters once connected/reconnected to the internet.

 

Tablet Timeclock Internet Configuration

  1. Select the lock icon image-20260421-210001 on the timeclock screen.

  2. Type 584528 on the number pad as illustrated below.

  3. Select “Close Timeclock”.

  4. At the bottom of the taskbar, there should be an internet 2026-05-13_11-39-43 icon. Select it to open the internet connection manager.

    1. image-20260421-210957

  5. From the list of available WiFi networks:

    1. Select your network from the list.

    2. Select Connect.

    3. Type in your password and select Next.

Note: If the keyboard is not displayed, you can tap the keyboard icon next to the date/time on the taskbar.

Tip: If you have a wired connection, it should show your connection in the available networks list, and it can be configured the same way. 

After successfully connecting to the internet, you should see “connected” next to your Wi-Fi network.image-20260428-202714

Important: If you notice that the device reports no internet connection, reconnect the Ethernet adapter to the clock to reinitialize the network connection.

 

All Other Timeclock Issues

For all other timeclock issues, contact Checkwriters Technical Support at timeclock@checkwriters.com, and please include the following in your email:

  • Your Company Code

  • A brief explanation of the issue

  • Screenshots (if applicable)

  • Any troubleshooting steps you have already taken