---
title: Login Tips FAQ
description: Login tips and frequently asked questions for Checkwriters' Employee Self-Service portal.
---
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1. [Checkwriters Knowledge Base](https://help.checkwriters.com/knowledge?hsLang=en)
2. [Employee Self-Service](https://help.checkwriters.com/knowledge/employee-self-service?hsLang=en)
# Login Tips FAQ
## Need help logging in to Checkwriters ESS? Take a look at some of our frequently asked questions.
**I forgot my username – what do I do?**
- Reach out to your employer or HR manager. They will be able to look up the username you should use to log in.
**I forgot my password – what do I do?**
- Check out our [Forgot My Password](https://help.checkwriters.com/knowledge/forgot-password?hsLang=en)article for directions on resetting your password.
**I locked myself out of my account – what do I do?**
- If you’ve locked yourself out of your account by entering the incorrect password too many times, you may try to log in again after 30 minutes. You may also use the [Forgot Password](https://help.checkwriters.com/knowledge/forgot-password?hsLang=en) option to unlock your account.
**How do I use biometrics (Face ID, fingerprint) or other passkeys to log in?**
- Checkwriters offers biometric and passkey logins with your mobile device. Check out our [Log in with Passkeys](https://help.checkwriters.com/knowledge/passkey-login?hsLang=en) article for more information.
**How do I get my username and password to autofill?**
- You may be able to add your login credentials to your device’s password manager. Check out our [Remember Login Credentials (ESS)](https://help.checkwriters.com/knowledge/remember-login-credentials-ess?hsLang=en) article for more information.
**Why do I need to have an up-to-date app from the app store?**
- If you’re using the [Checkwriters ESS App](https://help.checkwriters.com/knowledge/download-ess-app?hsLang=en), it’s important to update it when a new version becomes available in the app store to ensure you’re using the latest version of Checkwriters. Updates help improve app performance, security, and your experience.
**Need more help?** Visit our [Employee Self-Service FAQ](https://help.checkwriters.com/knowledge/ess-faq?hsLang=en) and our wider selection of [Employee Self-Service](https://help.checkwriters.com/knowledge/employee-self-service?hsLang=en) articles for more information on navigating Checkwriters ESS.
- [Employee Self-Service](https://help.checkwriters.com/knowledge/employee-self-service?hsLang=en#main-content)
- [My Dashboard](https://help.checkwriters.com/knowledge/employee-self-service?hsLang=en#my-dashboard)
- [My Info](https://help.checkwriters.com/knowledge/employee-self-service?hsLang=en#my-info)
- [My Payroll](https://help.checkwriters.com/knowledge/employee-self-service?hsLang=en#my-payroll)
- [My Time](https://help.checkwriters.com/knowledge/employee-self-service?hsLang=en#my-time)
- [Settings](https://help.checkwriters.com/knowledge/employee-self-service?hsLang=en#settings)
- [My Documents](https://help.checkwriters.com/knowledge/employee-self-service?hsLang=en#my-documents)
- [HR Admin](https://help.checkwriters.com/knowledge/hr-admin?hsLang=en#main-content)
- [Recruit Employees](https://help.checkwriters.com/knowledge/hr-admin?hsLang=en#recruit-employees)
- [Hire Employees](https://help.checkwriters.com/knowledge/hr-admin?hsLang=en#hire-employees)
- [Manage Employees](https://help.checkwriters.com/knowledge/hr-admin?hsLang=en#manage-employees)
- [Compliance](https://help.checkwriters.com/knowledge/hr-admin?hsLang=en#compliance)
- [ACA Center](https://help.checkwriters.com/knowledge/hr-admin?hsLang=en#aca-center)
- [Time Off Center](https://help.checkwriters.com/knowledge/hr-admin?hsLang=en#time-off-center)
- [Communications](https://help.checkwriters.com/knowledge/hr-admin?hsLang=en#communications)
- [Document Center](https://help.checkwriters.com/knowledge/hr-admin?hsLang=en#document-center)
- [Security Control Center](https://help.checkwriters.com/knowledge/hr-admin?hsLang=en#security-control-center)
- [Company](https://help.checkwriters.com/knowledge/company?hsLang=en#main-content)
- [Two-Factor Authentication (2FA)](https://help.checkwriters.com/knowledge/company?hsLang=en#two-factor-authentication-2fa)
- [Accruals](https://help.checkwriters.com/knowledge/company?hsLang=en#accruals)
- [Earnings](https://help.checkwriters.com/knowledge/company?hsLang=en#earnings)
- [EE Custom Fields](https://help.checkwriters.com/knowledge/company?hsLang=en#ee-custom-fields)
- [Payroll](https://help.checkwriters.com/knowledge/payroll?hsLang=en#main-content)
- [Payroll](https://help.checkwriters.com/knowledge/payroll?hsLang=en#payroll)
- [Taxes](https://help.checkwriters.com/knowledge/payroll?hsLang=en#taxes)
- [Time Management](https://help.checkwriters.com/knowledge/time-management?hsLang=en#main-content)
- [Time Management](https://help.checkwriters.com/knowledge/time-management?hsLang=en#time-management)
- [Reporting](https://help.checkwriters.com/knowledge/reporting?hsLang=en#main-content)
- [Standard reports](https://help.checkwriters.com/knowledge/reporting?hsLang=en#standard-reports)
- [Custom reports](https://help.checkwriters.com/knowledge/reporting?hsLang=en#custom-reports)
- [Release Notes](https://help.checkwriters.com/knowledge/release-notes?hsLang=en#main-content)
- [2026 Release Notes](https://help.checkwriters.com/knowledge/release-notes?hsLang=en#2026-release-notes)
- [2025 Release Notes](https://help.checkwriters.com/knowledge/release-notes?hsLang=en#2025-release-notes)
- [2024 Release Notes](https://help.checkwriters.com/knowledge/release-notes?hsLang=en#2024-release-notes)
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